How to Change or Reset Your PIN Using the AVR

If you are a provider who uses the Automated Voice Response (AVR) System, you are required to change your PIN:

• Every time your PIN expires.
• When you are using a one-time-use PIN.
• When you have chosen to change it.

Your PIN

• Must be a 6-digit number and no more than 15 digits in length.
• Cannot be a six consecutive equal number (like 333333).
• Must be different from the last 5 PINs used.

Both organization-based users and the Organization Administrator can request a new PIN or change a PIN through the AVR. If a new PIN is requested, a one-time PIN is mailed to the provider. If the change PIN option is selected, this changes the PIN until it is required to be changed again.

It is important that you follow the policies established by your organization for changing the AVR PIN. Normally, this is done by the provider’s Organization Administrator.

The AVR PIN can be changed using the AVR if you know your current password. If you have forgotten the password or the account is locked and you need the PIN reset immediately, the Organization Administrator can reset the PIN using the New Hampshire MMIS Health Enterprise Portal. Contacting the Organization Administrator is the recommended approach because it is quicker. If the Organization Administrator is not available, you can request a new PIN using the AVR and one will be mailed the provider.

Note: If you are a trading partner, you do not need a PIN because the AVR system is unavailable to you.

To reset or change your PIN using the AVR

1. Dial the AVR phone number provided to you.
2. Select one of the following options:
   • Request New PIN to have a one-time PIN mailed to the provider.
   • Change PIN to immediately change your PIN.
3. Enter your Provider Medicaid ID.
4. Enter your Social Security Number (SSN) or Tax ID.

The AVR authorizes that you are a valid provider. If you requested a New PIN, one will be mailed to the provider and you do not have to complete any more steps in this procedure.

5. If you are changing your PIN:
   1. Enter the PIN you are currently are using.
   2. Enter your new PIN.

   PIN must be at least 6 digits and not more than 15 digits. You cannot use your current PIN as your new PIN.

   3. Re-enter your new PIN to confirm it.

   Your entered PINs and records are validated before you are authorized to use your new PIN to perform another option in the AVR.

What's Next?

Use the new PIN each time you need to access the AVR.

See Also