How to Use Provider Inquiry

The Provider Inquiry link on the Quick Links pod is used to send inquiries or updated information for certain items to the Provider Relations Unit. On the Provider Inquiry page, you can send inquiries about claims, service authorizations, eligibility, or EDI transmissions, or changes in demographic information to the Provider Relations Unit.

Optionally, you can:

• Reset your entries. To clear the fields and remain on the page or panel, click Reset.
• Cancel your entries. To close the page or panel without saving your changes, click Cancel.

To send a provider inquiry

1. On the Quick Links pod, click Provider Inquiry.
2. On the Provider Inquiry page, select one of the categories in the Inquiry Categories field.

3. Enter Comments.

   Tip: If applicable, please provide additional information, such as: member IDs, claim dates, claim transaction control numbers, remittance advice dates, etc.

4. Click Submit.
5. If your inquiry was successfully submitted, to return to the Home page, on the Provider Inquiry Complete page, click OK.

See Also